This website operates under EU rules and you always have the right to a minimum 2-year guarantee at no cost. This 2-year guarantee is your minimum right. If goods you bought from us turn out to be faulty, do not look, or do not work as advertised, we will repair or replace them free of charge or give you a full refund. As a general rule, you will only be able to ask for a partial or full refund when it is not possible to repair or replace the goods. You might not be entitled to a refund if the problem is minor, such as a scratch or other minor cosmetic defect.
Note that the 2 year legal warranty does not apply to goods that are used in the conducting of your trade. For example, a power drill purchased by an electician will only be entitled to our commercial warranty and does not fall under the 2 year legal contract. The duration and terms of commercial warranties are the prerogative of the seller. Please enquire when purchasing goods that are not for personal home use.
How to get goods repaired, replaced or refunded
The 2-year guarantee period starts as soon as you receive your goods. You must inform us within 2 months of discovering the fault, otherwise you may lose your right to the guarantee. Within 6 months of their receipt, you simply need to show us that the goods are faulty or not as advertised. After 6 months you need to prove that the defect already existed on receipt of the goods, for example, by showing that it is due to the poor quality of the materials used.
In any case we will always endevour to provide you with a solution.